Last update: October 16, 2026

At Boutique Saint-Germain, we want you to be able to shop with confidence.

This policy explains the terms for returns, refunds, as well as how our 30-day money-back guarantee works.Return and Refund Policy

This policy applies to purchases made on our website boutiquesaint-germain.fr.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee.

If you are not satisfied with your order, you can contact us within 30 days of receiving your order to request a return.

To submit a return request, please write to us at:

support@boutiquesaint-germain.fr

Please provide us with the following information:

1. Your full name

2. Your order number

3. The email address used for your purchase

4. The reason for the return, if you wish to specify it

5. Clear photos if the item is damaged, defective, or incorrect

6. Any additional information to help process your request

Our customer service team will review your request and provide the necessary instructions.

Legal Right of Withdrawal

In accordance with French law, you generally have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision, subject to exceptions provided by law.

To exercise this right, simply inform us clearly of your decision to withdraw by sending an email to:

support@boutiquesaint-germain.fr

Your request must be sent before the expiry of the 14-day legal period.

You then have an additional 14 days to return the items in question.

Our 30-day commercial guarantee is in addition to your legal right of withdrawal and does not replace it.

Return Procedure

We invite you to contact our customer service team before returning an item to obtain the appropriate instructions and return address.

In many cases, returns are sent directly to our supplier or our partner return center, which may be located abroad, including in China.

For returns made under our 30-day commercial guarantee, please follow the instructions provided by our customer service team.

Under the legal right of withdrawal, no prior authorization from us is required. It is sufficient to notify us of your decision within the legal timeframe.

Return Shipping Costs

For returns related to a change of mind, a sizing error, or an item that no longer suits you, the direct costs of returning the goods are borne by the customer, provided that this information was communicated before purchase.

If the return address is in China, international shipping fees may apply.

Under the legal right of withdrawal, the direct costs of returning the goods are only borne by you if you were informed of this before your order was confirmed.

However, when a product is defective or non-compliant, the solutions provided by legal warranties are implemented at no cost to the consumer, in accordance with applicable legislation.

We recommend using a tracked shipping service.

Return Tracking

We advise you to keep your proof of shipping and your tracking number.

As part of our 30-day commercial guarantee, we may request this information to facilitate the tracking of your return.

For a return made under the legal right of withdrawal, we may defer the refund until the returned items are received or until proof of their shipment is provided, whichever comes first.

Condition of Returned Items

To qualify for our 30-day commercial guarantee, items must generally be:

1. Unworn, except for reasonable fitting

2. Unwashed

3. Unused beyond what is necessary to examine or try them on

4. In their original condition

5. Accompanied by their original tags and packaging, where possible

Items showing significant signs of use, washing, stains, perfume odors, makeup traces, or alterations may be refused under our commercial guarantee.

Under the legal right of withdrawal, you may examine and try on the items as you would in a physical store.

Product depreciation may, however, be taken into account if handling exceeds what is necessary to verify the nature, characteristics, and proper functioning of the product, in accordance with the law.

Items Excluded from Returns

Certain products may be excluded from our 30-day commercial guarantee, including:

1. Gift cards, where applicable

2. Personalized or custom-made items

3. Certain hygiene products

4. Items damaged due to misuse

5. Items expressly excluded from our commercial guarantee before purchase

These exclusions in no way limit your legal rights.

Items on sale or subject to a discount are not automatically excluded from the legal right of withdrawal.

Exceptions to the legal right of withdrawal are only those provided for by applicable legislation.

Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact us at the following address:

support@boutiquesaint-germain.fr

Please include your order number, a description of the issue, and photographs, if available.

Our team will review your request to offer a suitable solution, in accordance with French law.

In the event of a lack of conformity, you may benefit, under the applicable legal conditions, from a repair, replacement, price reduction, or refund.

French Legal Warranties

In accordance with French legislation, consumers benefit in particular from the legal guarantee of conformity and the guarantee against hidden defects.

The legal guarantee of conformity generally applies for a period of 2 years from the delivery of the goods.

The guarantee against hidden defects also allows the consumer to exercise remedies provided by law when a hidden defect renders the product unfit for its intended use or significantly diminishes its utility.

These legal warranties apply independently of our 30-day commercial guarantee.

No provision of this policy shall limit or exclude your legal rights as a consumer.

Processing Refunds

Once your return is received and examined, we will inform you by email of its processing status.

In the event of a valid legal withdrawal, we will process the refund of the amounts due, including standard initial delivery costs, within 14 days from the notification of your decision to withdraw.

However, we may defer this refund until the items are received or until proof of their shipment is provided, whichever comes first.

The refund will be issued using the same payment method used for your order, unless you expressly agree to another method, without additional costs.

For returns made under our 30-day commercial guarantee, outside the legal withdrawal period, the refund will be processed after receipt and verification of the returned item, in accordance with the terms of this guarantee.

Exchanges

Depending on product availability, we may offer an exchange for another size or item.

To request an exchange, please contact us at:

support@boutiquesaint-germain.fr

Our customer service team will inform you of the available options.

The proposed exchanges do not limit your legal rights.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

support@boutiquesaint-germain.fr

If your order has not yet been shipped, we will do our best to cancel it before it is sent.

If your order has already been shipped, cancellation before delivery may no longer be possible.

In any case, your legal rights of withdrawal remain applicable under the conditions provided by law.

Contact Us

For any questions regarding a return, refund, exchange, or order cancellation, please contact our customer service:

Boutique Saint-Germain

Website: boutiquesaint-germain.fr

Email: support@boutiquesaint-germain.fr