Foire aux questions (FAQ)
Last update: October 16, 2026
Welcome to the Boutique Saint-Germain Frequently Asked Questions.
Find here the answers to the most common questions regarding orders, deliveries, returns, and refunds.
What are the delivery times?
Orders are generally processed within 1 to 3 business days.
Once your order has shipped, delivery usually takes 3 to 7 business days.
These timeframes are indicative and may vary based on peak periods, public holidays, or potential carrier delays.
For more information, please consult our Shipping Policy.
Where are orders shipped from?
Some orders are shipped directly from our partner suppliers.
These suppliers may be located abroad, particularly in China.
This shipping method allows us to streamline order processing and limit unnecessary handling steps.
Do you offer free shipping?
Yes! Boutique Saint-Germain offers free shipping throughout Metropolitan France.
No standard shipping fees apply to orders shipped within our delivery zone.
Do you accept returns?
Yes. Boutique Saint-Germain offers a 30-day money-back guarantee.
If your purchase does not suit you, you may contact us within 30 days of receiving your order.
Email: support@boutiquesaint-germain.fr
You also benefit from the 14-day legal right of withdrawal provided for by French legislation, subject to applicable exceptions.
How do I make a return?
To request a return, please contact us at:
support@boutiquesaint-germain.fr
Please specify:
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Your full name
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Your order number
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The reason for the return, if you wish to share it
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Photographs if the item is damaged, defective, or incorrect
Our customer service team will send you the necessary instructions as well as the appropriate return address.
Within the framework of your legal right of withdrawal, no prior authorization is required. You simply need to notify us of your decision within the timeframe provided by law.
Who pays for return shipping?
For returns due to a change of mind, size error, or an item that no longer suits you, direct return costs are the responsibility of the customer, provided this information has been communicated before purchase.
Some returns may be sent directly to our supplier or our partner return center located abroad, particularly in China.
In this case, international shipping fees may apply.
For defective or non-conforming items covered by French legal warranties, the solutions provided by law are implemented at no cost to the consumer.
When will I receive my refund?
For returns made under our 30-day commercial guarantee, outside the legal withdrawal period, the refund is processed after receipt and verification of the returned item.
In the case of a valid legal withdrawal, the refund is made within 14 days from the notification of your decision to withdraw.
However, we may defer the refund until we have received the returned product or until you have provided proof of shipment, whichever occurs first.
The refund is generally issued to the payment method used during the order.
An additional bank processing time may be required before the amount appears on your account.
What if my item is defective or incorrect?
If you receive an item that is damaged, defective, or different from what was ordered, please contact us as soon as possible at:
support@boutiquesaint-germain.fr
Please include your order number, a description of the problem, and photographs if you have them.
Our team will review your request and offer a suitable solution in accordance with French consumer protection legislation.
Your legal rights, including the legal guarantee of conformity, remain fully applicable.
How can I contact customer service?
For any other questions, our customer service remains at your disposal.
Boutique Saint-Germain
Website: boutiquesaint-germain.fr