Shipping Policy

Last updated: October 16, 2026

At Boutique Saint-Germain, we make every effort to ensure that your order is processed with care, transparency, and efficiency.

This shipping policy explains the procedures for preparing and shipping orders placed on our website boutiquesaint-germain.fr.

Order Processing Time

After your order is confirmed, please allow 1 to 3 business days for it to be prepared.

During this time, we verify your order, product information, and shipping details, and prepare your package for shipment.

Business days are Monday through Friday, excluding public holidays.

Shipping Time

Once your order has been processed and shipped, the typical delivery time is 3 to 7 business days.

These timeframes are estimates and may vary due to carrier delays, customs inspections, peak shopping seasons, public holidays, incorrect shipping information, or other circumstances beyond our control.

The stated delivery times do not affect your legal rights regarding delivery.

Direct Shipping from Our Suppliers

In many cases, Boutique Saint-Germain ships products directly from its partner suppliers.

This method simplifies the delivery process by avoiding intermediate transport and handling stages.

Consequently, some packages may be shipped from abroad, including from China.

We use this logistics model to limit unnecessary handling and to facilitate the delivery of your orders.

Carriers

We offer free shipping throughout Metropolitan France.

Depending on the ordered product, the supplier's location, and your shipping address, your order may be delivered by La Poste, Colissimo, or other national and international transport partners.

When tracking is available, the tracking information will be sent to you by email after your order has shipped.

Shipping Costs

Shipping is free for orders to Metropolitan France, unless otherwise clearly stated during the checkout process.

Incorrect Shipping Information

We invite you to carefully verify your shipping information before confirming your order.

If you notice an error in your address, please contact us as soon as possible at the following address:

support@boutiquesaint-germain.fr

We will do our best to assist you. However, once an order has been processed or shipped, it may no longer be possible to change the shipping address.

Delivery Delay

If your order has not arrived within the estimated delivery time, please contact us at the following address:

support@boutiquesaint-germain.fr

Please include your full name, order number, and the email address used for your purchase.

We will investigate your request and assist you with the necessary steps.

In accordance with applicable French law, you retain your legal rights in the event of a delay or failure in delivery.

Lost or Non-received Package

If the tracking indicates that your package was delivered but you have not received it, we suggest that you first check with members of your household, neighbors, your local post office, or the carrier.

If you still cannot locate your package, please contact us at:

support@boutiquesaint-germain.fr

We will look into the situation with the carrier and seek an appropriate solution, in accordance with applicable consumer protection laws.

Questions

For any questions regarding the shipping or delivery of your order, our customer service team is available at:

support@boutiquesaint-germain.fr